Pristine Lash & Beauty Lounge Policies

Before Your Appointment 💜

At Pristine Lash & Beauty Lounge, studio policies are in place to respect your time, my time, and the experience of every client who walks through the door.

Please take a few moments to read the policies below in their entirety before booking and before arriving for your appointment. By scheduling an appointment, you acknowledge that you have reviewed, understood, and agreed to these policies.

These guidelines allow me to provide a fair, consistent, and welcoming experience while giving every appointment the time, attention, and care it deserves.

Thank you for respecting my time, my small business, and the clients I have the privilege of caring for. 💜

Age Requirement

Services are available for clients 18+. If a minor is wanting a service please contact the beauty studio to get an OK, and parental consent is required.

Appointment Changes & Cancellations

24 hours’ notice is required to cancel or reschedule without a fee. (This gives me some time to offer your spot to someone else.)

• Late reschedules (with less than 24 hours’ notice) will result in a $25 rescheduling fee.
• Late cancellations (with less than 24 hours’ notice) will be charged 50% of your scheduled service.
• No-shows will be charged up to 100% of the scheduled service total.

Late Arrivals

Please arrive on time.


15+ minutes late: appointment may be rescheduled and charged as a late cancellation/no-show.
If time allows, service may be shortened but the full appointment amount is due. There are no discounts applied.

Illness & Sick Policy

Please reschedule if you’re sick, contagious, or experiencing symptoms (fever, flu, eye infection, cold sores, etc.) late reschedule/late cancellation/ or no fee is up to my discretion and dependent on amount of reschedules/cancellations due to illness.

Arriving visibly ill may result in rescheduling with a late cancellation fee.

Deposits & Payments

• A non-refundable deposit is required for new clients and online booking.
• Deposit amounts vary based on the service and will be applied to your final total at checkout.
• No-shows/late cancels forfeit deposits. If the owed fee is higher, the card on file will be charged.
• If your deposit equals the full service cost, no payment is due at the appointment.
• If payment doesnt go through, the full amount is due before booking again.

Gift Certificates or Vouchers:

If using a gift certificate or voucher to pay for appointment, no deposit is required, but a valid card must still be on file. If you cancel late or no-show, the full service value will be deducted from your voucher. If the applicable fee exceeds your remaining voucher balance, your card on file will be charged for the difference. If payment doesnt go through, the full amount is due before booking again.

• Voucher/Gift Certificate must be presented at service or applied at booking.
• Valid only for listed service/value.
• Cannot be combined with promos unless stated.

Treat voucher/gift certificates like cash, if lost/expired they cannot be replaced.

Invoices & Confirming Appointments

Invoices & Confirming Appointments

New clients only if no deposit is received within 24 hours to confirm your appointment, it will be cancelled.
No deposit = no appointment. No exceptions.

To secure any appointment, a valid card must be kept on file. This card will only be charged in accordance with studio policies, such as for late cancellations, no-shows, or to process your final service balance (with your consent).

Your card is stored securely using encrypted technology and is never accessed without consent. This helps protect your time, guarantees your booking, and makes checkout quick and smooth.

Full payment is due at the time of service.

Accepted forms of payment include:

Payment Methods

• Card on file or physical card
• Venmo
• Exact cash (I do not carry change)

After-Hours Appointments

Regular hours:

Lash Extension 3-Day Policy

• Complimentary touch-up if excessive fallout occurs within 3 days.
• Issues after 3 days is treated as a fill (normal fees).
• Allergic reaction within 3 days is a free lash removal.
• No refunds on lash services.

Medical Disclaimer

Allergic Reactions

By booking, you confirm all health history, allergies, and medications have been disclosed in your form.

Pristine Lash & Beauty Lounge is not responsible for outcomes affected by undisclosed info or failure to follow pre/post-care.

• Patch tests are available but do not guarantee prevention.
• Refunds are not provided.
• Notify the studio immediately if reaction occurs.

Service Packages

Photos & Social Media

If you cancel or reschedule with less than 24 hours’ notice, or no-show for an appointment booked using a package, that missed session will be deducted from your package as if it were used. This ensures availability for other clients and respects the time set aside for your appointment.

• Photos may be taken for documentation.
• With consent, photos may be used for social media or marketing.
• Consent is voluntary and can be withdrawn anytime.

Refunds & Returns

Services: non-refundable. Adjustments offered when possible.

Products: unopened/unused can be returned within 7 days for credit or exchange.
Opened/used and clearance items are final sale.

Communication

Communication is everything! I use a dedicated business phone for Pristine Lash & Beauty Lounge, separate from my personal line, to keep communication clear and professional. You're welcome to call or text me directly at (208) 557-1408 for appointment updates, service questions, or time-sensitive needs. If I’m with a client, I may not be able to answer right away, but I’ll return your call or reply as soon as possible.

Studio line: 208-557-1408 (texts/calls for reschedules & questions).
Fresha reminders: one-way only (I do not receive any of your replies there).


Please note:
Text is still the fastest way to reach me at 208-557-1408, especially for reschedules or quick questions.

I aim to respond within 24–48 hours, but replies may be slower during my days off (Fridays & Saturdays), busy studio hours, or holidays.

Thanks for understanding and respecting my communication flow, it helps me take care of you while keeping everything running smoothly.

Complimentary Services & Consultations

While lash patch tests are complimentary, they still require a reserved time slot, and no-shows or last-minute cancellations affect availability for other clients.


A card on file is required to book, and if you cancel with less than 24 hours’ notice or no-show, a $25 fee will be charged to the card on file for any complimentary service.


Thank you for respecting my time and the value of these appointments.

Privacy Policy

• All client information is kept confidential.
• Used only for booking, payments, and services.
• Never shared or sold.

No Tolerance

• Disrespectful, unsafe, or inappropriate behavior will not be tolerated.
• May result in service refusal without refund.

Right to Refuse Service

Pristine Lash & Beauty Lounge reserves the right to refuse service at any time for reasons including, but not limited to, violation of studio policies, rude, inappropriate, or disrespectful behavior toward the studio, Cecilia, or other clients, poor hygiene, or if a requested service is determined to be unsafe or not the right fit. The health, safety, comfort, and overall experience of every client will always remain the top priority.

Policy Updates

• Policies may change at any time.
• The most current version will always be available on the website under studio policies.

By booking, you confirm that you’ve read, understood, and agreed to all studio policies. These are in place to protect your time, my business, and ensure the best possible experience for everyone 💜


Reminder: Prior to each appointment, clients may be required to complete an updated form (medications, health history, card info, etc.). If not completed online, it will be done at the start of the appointment and may shorten service time.

Guests & Kiddos

If you absolutely need an appointment and I do not have an opening after hours appointment can be approved.
After-hours bookings: $70 fee applies (approval required).

To keep the studio peaceful, clean, and safe, no children or additional guests are allowed unless you’ve received prior approval.

I prioritize a calm, supportive environment for all clients and appreciate your respect for the space and neighboring businesses.

• If guest approval is granted, you are fully responsible for your guest’s behavior.
• If disruptive behavior causes your service to be paused or stopped, you will still be charged in full.
• You are responsible for any damage to the space, equipment, or property caused by your guest.

Lash Fills, Foreign Fills & Patch Tests

Contact Lenses

Fills must be booked within 2–3 weeks of your last appointment. If it has been 4 weeks or more, or if you're missing more than 40% of your extensions, you will need to book a full set.
----->Booking a fill outside the proper timeframe may result in your appointment being adjusted or rescheduled, and fees may
apply.

Foreign fills (lash extensions done by another artist) will be evaluated at the start of your appointment. If your current lashes are not compatible with my products or would compromise your natural lashes, a removal and full set may be required. If time allows, I’ll complete both during your appointment. If not, we may need to reschedule and a service fee will still apply.

Patch Tests: If you are new to lash extensions or have a history of sensitivities, I strongly recommend booking a free patch test at least 24 hours before your full set. While patch tests can help identify sensitivities, they are not a guarantee that a reaction won’t occur.

For your safety and comfort, I highly recommend removing your contact lenses before your lash extension, lift, or tint appointment. If you choose to leave them in, you do so at your own risk. Pristine Lash & Beauty Lounge is not responsible for any irritation or discomfort caused during or after the service.