Privacy Policy

At Pristine Lash & Beauty Lounge, your trust matters to me. That includes not only the care you receive during your appointments, but also how your personal information is collected, used, and protected.

This Privacy Policy explains how Pristine Lash & Beauty Lounge ("Pristine," "we," "us," or "our") handles information when you visit our website, contact us, schedule an appointment, or receive services.

By using our website or submitting information to us, you acknowledge the practices described in this policy.


1. Information We Collect

Depending on how you interact with Pristine, we may collect the following information:

Personal and Contact Information
- First and last name
- Phone number
- Email address
- Address
- Date of Birth
- Appointment and communication preferences

Appointment and Client Information
- Appointment dates, times, and service history
- Lash preferences and previous services
- Consultation notes and relevant client communications
- Information provided through client intake and consent forms

Health and Safety Information

To help determine whether a lash service is appropriate, we may request information about allergies, sensitivities, eye conditions, previous reactions, or other relevant health concerns.

This information is collected for consultation, service suitability, and client safety purposes.


Payment Information

When you make a payment or deposit, payment details may be collected and processed through our third-party booking or payment providers.

We do not need access to your complete payment card number to provide lash services.


Website Information

Our website and its service providers may automatically collect technical information, including IP addresses, browser type, device information, pages visited, and interactions with the website.


2. How We Use Your Information

We use personal information as reasonably necessary to:
- Schedule, confirm, manage, and provide lash appointments
- Communicate about appointments, cancellations, and service updates
- Review client intake information and provide appropriate services
- Process payments, deposits, and refunds
- Respond to questions and customer service requests
- Maintain client records and improve our services
- Send promotional communications when you have provided the appropriate consent
- Maintain website functionality, security, and business operations
- Comply with applicable legal obligations

We use client information for legitimate business and service-related purposes.

3. Appointment Reminders and Communications

When you schedule an appointment, you may receive communications relating to your booking, including confirmations, reminders, changes, preparation instructions, and aftercare information.

These communications may be sent by text message, email, telephone, or through our booking platform.

Marketing messages, including promotions and special offers, are separate from necessary appointment communications and are sent in accordance with applicable consent requirements.

You may request to stop receiving promotional messages at any time by contacting us or using an available unsubscribe option.


4. Client Intake Forms and Sensitive Information

Some lash services require information about allergies, sensitivities, eye health, or previous reactions.

We request this information to help evaluate service suitability and make informed decisions about your appointment.

Client intake and health-related information is not intended for public disclosure or unrelated advertising.

Access to this information is limited to those who reasonably need it to provide services or support business operations.


5. How We Share Information

Pristine may share information with trusted third-party providers when necessary to operate the business.

These may include:
- Appointment scheduling and client management platforms
- Payment processors
- Website hosting and technical service providers
- Email and text messaging services
- Professional advisers or service providers assisting with lawful business operations

These providers may process information according to their own privacy policies and applicable agreements.

We may also disclose information when required by law, to respond to valid legal requests, or to protect our rights and the safety of our clients.

We do not provide client intake or health-related information to unrelated parties for their independent marketing purposes.


6. Client Photos and Testimonials

With appropriate permission, Pristine may photograph lash services or share client testimonials for portfolio, educational, website, or social media purposes.

We respect your choice regarding the use of your image or testimonial.

If you have questions about previously shared content or wish to request its removal, please contact us. We will review your request and remove content under our control when appropriate.

Consent to promotional photography is separate from consent to receive lash services.


7. Cookies and Website Analytics

Our website or third-party website providers may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the browsing experience.

Depending on the services enabled on our website, these technologies may collect technical and usage information.

You can manage certain cookies through your browser settings. Disabling cookies may affect some website features.

If advertising or additional analytics technologies are used, this policy will be updated as appropriate to reflect those practices.


8. Data Security

We take reasonable steps to protect the personal information entrusted to us.

These measures may include using reputable service providers, limiting access to client records, and taking precautions to prevent unauthorized access, misuse, or disclosure.

However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.


9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, meet applicable legal or professional requirements, and fulfill the purposes described in this policy.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we take reasonable steps to delete, dispose of, or de-identify it, subject to applicable requirements.


10. Your Privacy Choices

You may contact us to:
- Ask what personal information we maintain about you
- Request corrections to inaccurate information
- Request deletion of information, subject to applicable recordkeeping and legal requirements
- Update your communication preferences
- Withdraw consent for future promotional communications or use of your photographs

We may need to verify your identity before responding to certain requests.

Some information may need to be retained for legitimate business, safety, or legal purposes.


11. Third-Party Websites and Links

Our website may contain links to third-party websites, booking platforms, social media profiles, or recommended products.

These websites operate independently and may have their own privacy policies and information-handling practices.

Pristine is not responsible for the privacy practices of third-party websites.

We encourage you to review their privacy policies before submitting personal information.


12. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information online directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information through our website, please contact us so we can review the situation.


13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business operations, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

When required by law, we will provide additional notice or obtain consent for material changes.


14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Pristine Lash & Beauty Lounge
Idaho Falls, Idaho
Private, appointment-only lash studio

Phone/Text: 208-557-1408
Website: https://pristinelashesbeauty.com/
Email: pristinelounge@gmail.com